182023
Shopify buildSubscriptionsPDP design
Verity LabsA supplements brand with a storefront built to explain, reassure, and re-orderServicesSupportAI chat & automation
AI chat & automation
The team member who never sleeps, done tastefully
Most store support is the same twenty questions: where is my order, does this fit, can I return it, do you ship to me. Answering them by hand burns your team's hours; ignoring them burns sales. Modern AI handles this layer genuinely well, when it is implemented with taste.
Trusted by DTC brands worldwide
We build AI support and automation that behaves like your best-trained assistant: grounded in your real products and policies so it does not invent answers, styled to your brand voice, and honest about handing off to humans when a conversation needs one. Behind the scenes, workflow automation quietly clears the routine operations your team should not be doing by hand.
What's included
A team on call, month after month
01
AI support assistant
Trained on your catalog, policies, and voice
02
Order & delivery answers
The number-one question, answered instantly
03
Human handoff design
Escalation that customers never have to fight for
04
Workflow automation
Routine operations run by flows, not people
05
Voice & guardrails
On-brand, honest, and never inventing answers
06
Performance review
Deflection, satisfaction, and revenue impact measured
Related work
View all projects182023Verity LabsA supplements brand with a storefront built to explain, reassure, and re-order
Good questions
Asked by founders considering ai chat & automation. Yours are welcome too.
Will AI chat annoy our customers?
Badly implemented, yes, which is why the guardrails matter: instant honest answers, no invented facts, and a human path that is never hidden. Done this way, customers prefer it, because most just want their question answered now.
What can automation handle beyond chat?
Order tagging and routing, fraud flags, inventory alerts, review requests, support ticket triage, and the recurring admin tasks every store does weekly. If it is routine and rule-describable, it is automatable.
How does the assistant stay accurate?
It answers only from your live catalog, policies, and content, and it is updated as they change. Where it is unsure, it says so and hands off, and transcripts are reviewed to keep quality honest.
Ready when you are
Let's talk about ai chat & automation